Government of India has an online Grievance forum at http://darpg-grievance.nic.in/
IT WORKS !!!
The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc.
A citizen who is living in Faridabad and working at CSC. Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents, including this guy. But it was only this guy who used the above listed grievance forum to highlight his concern. And to his surprise, BSNL and Municipal Corporation of Faridabad were served a show because notice and the guy received a copy of the notice in one week. Government has asked the MCF and BSNL about the goof up as both the government departments were not in sync at all.
Can you imagine this is happening in INDIA? After complaining, you can even monitor the status of your grievance !
So let us use this grievance forum and inform, educate others who are not aware about this facility. This way we can at least raise our concerns instead of just talking about the 'System' in India.
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